Subscription & Refund Policy.

1. How paying works

• Selara runs on credits (◆). Each action shows its cost before you confirm.
• You can get credits in two ways: the monthly subscription ($29.00 per month, with 50 credits each month) or one-time credit packs (50 — $12.99 · 100 — $22.99 · 200 — $39.99).
• Taxes may be added where the law requires. [PENDING: tax handling]

2. Automatic renewal

• The subscription renews by itself every month at the same price until you cancel. We charge the card you used, on the same date each month.
• At each renewal you receive that month's credits. Your plan, next billing date, payment method and receipts are in Profile → Manage subscription. [PENDING: confirm the portal is live]

3. Credit packs

• Packs are one-time purchases, billed separately from the subscription.
• Credits already in your account stay there, even after you cancel the subscription. [PENDING: confirm with legal that credits do not expire]

4. If a payment fails

If a renewal is declined (for example, an expired card), we will try again. If the retries fail, the renewal and that month's credits are put on hold until you update your payment method. Credits already in your account are not removed.

5. Cancel anytime

• In Profile → Manage subscription, tap cancel. It is immediate, confirmed on screen, with no cancellation fee.
• If you prefer, ask support and we will cancel it for you.
• Once cancelled, you will not be charged again. You keep access until the end of the period you already paid, and the credits already in your account stay there.

6. Refunds

• 7-day refund: if you ask within 7 days of your first purchase (subscription or credit pack), we refund the full amount.
• Renewals: cancel before the renewal date so you are not charged. If you were charged and did not mean to continue, contact support within 7 days of the charge and we will review your request.
• Duplicate charges, charges made by mistake or caused by a technical error are always refunded.
• Credits from a refunded purchase are removed from your account. The money goes back to the original payment method; your bank may take a few days to show it.
• These rules do not remove rights your country's law gives you (for example, the right of withdrawal on online purchases). [PENDING: confirm by country with legal counsel]

7. Before disputing a charge with your bank

Please talk to us first: we fix things quickly and avoid your account being locked while a dispute is open.

8. Your confirmation

By purchasing, you confirm that you have read this policy, that you know the subscription renews automatically until cancelled and that you know how to cancel.

9. Contact

Questions about billing, cancellation or refunds: live chat on the Help page or [PENDENTE: e-mail de contato e do encarregado de dados]. [PENDENTE: link do chat ao vivo]