Help & Support.
We're here to help you on your journey.
Frequently asked questions
What is Selara and how does it work?
Selara is an astrology and self-discovery app. From your date, time and city of birth, it calculates your natal chart and offers readings, cards and conversations with the Selara Master, an artificial intelligence.
Is the Master a real person?
No. The Master is artificial intelligence. Readings are for entertainment and reflection and do not replace a doctor, therapist, lawyer or financial advisor.
What are credits?
Credits (◆) are the app's currency. Each action, like a message to the Master, a reading or a card, uses credits. The cost is shown before you confirm.
How do I get more credits?
You can buy a credit pack at any time by tapping your balance. Packs are one-time purchases.
Can I cancel my subscription at any time?
Yes. In Profile → Manage subscription, tap cancel. There are no fees. If you prefer, support will cancel it for you.
What happens to my access and my credits if I cancel?
Cancelling only stops future renewals. You keep access until the end of the paid period and the credits already in your account stay there.
How do refunds work?
If you ask within 7 days of your first purchase, we refund the full amount. Details are in the Subscription & Refund Policy.
How do I delete my data?
In Profile you can export everything we keep about you and delete your account, which erases your data.
How do I contact support?
Use the live chat on this page or write to [PENDENTE: e-mail de contato e do encarregado de dados]. For questions about a specific charge, our human team can look into it for you.